1. Introduction

Welcome to Trylli AI, an intelligent voice automation platform developed by Andro Buddy Technologies Private Limited. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, APIs, and AI voice services.

By accessing or using Trylli AI, you agree to the terms of this policy. If you do not agree, please refrain from using our services.

2. Information We Collect

We collect the following types of data to deliver and improve our services:

• a) Personal Information:
  • Name, email address, contact number, company name
  • Business details and team member information for account setup
• b) Technical Data:
  • IP address, browser type, operating system
  • Device identifiers and geolocation data
• c) Usage Data:
  • Time spent on the platform
  • Pages viewed, access logs, and user activity on dashboard and configurations
• d) Call-Related Data:
  • Inbound and outbound call logs
  • Audio recordings, transcriptions, summaries
  • Batch calling lists and outcomes
  • Voice notes, voicemails, and system-generated responses
• e) Configuration Data:
  • Custom workflows, chat agent settings, and template data
  • Uploaded knowledge base documents and prompts

3. How We Use Your Data

• Provide, manage, and improve our services
• Enable AI agent configuration and context personalization
• Enhance multilingual calling capabilities (e.g., Hindi, English)
• Maintain call logs, history, reports, and recordings
• Deliver contextual and analytics-based insights
• Communicate important updates, invoices, or support responses
• Improve system performance through internal research and AI model fine-tuning

4. Data Sharing and Third-Party Services

We do not sell your data to third parties. We may share your data under the following circumstances:

• With service providers such as AWS, Exotel, Twilio for telephony and storage
• With analytics or infrastructure tools like Runpod or Lambda for system operations
• With legal or regulatory authorities, when required by law
• Internally with authorized team members under strict RBAC protocols

5. Data Storage & Retention

• Call data, templates, and logs are stored securely on cloud infrastructure in compliance with Indian data protection laws.
• You may request deletion or export of your data anytime.
• Retention is maintained only as long as you are an active user or as legally required.

6. Data Security Measures

We implement robust data protection techniques including:

• Encryption at rest and in transit
• Multi-layer firewalls and intrusion detection
• Role-based access (RBAC) and audit logging
• Secure access to virtual numbers, templates, and workflows

Despite these efforts, no system is completely immune to breaches.

7. Your Rights

• Access and update your data
• Request deletion of your stored information
• Withdraw consent to data usage
• Opt-out of promotional communications

8. Cross-Border Data Transfer

Trylli AI services may involve servers or infrastructure hosted outside India. In such cases, we ensure compliance with data transfer standards and privacy safeguards.

9. Updates to This Policy

This policy may be updated as the platform evolves. All updates will be notified via email or platform announcements.

10. Contact Us

If you have any concerns or queries regarding your privacy, contact us at:

📧hello@trylli.ai