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Cookie Policy

Effective Date: 13 August 2025
Location: India
Contact Email: hello@trylli.ai

At Trylli AI, we use cookies and similar tracking technologies to enhance your experience, improve our services, and provide personalized functionality. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They help us remember your preferences, recognize repeat visits, and understand how users interact with our platform.

2. Why We Use Cookies

  • Ensure the platform functions correctly and securely
  • Remember your login sessions and preferences
  • Track platform usage for performance and analytics
  • Enable features like chat-based setup, multilingual agent memory, and call configuration
  • Help us improve usability, speed, and responsiveness
  • Personalize content or suggestions based on your past activity

3. Types of Cookies We Use

TypePurpose
Essential CookiesRequired for the core functionality of the Trylli AI platform. These include session management, login, and user verification.
Performance CookiesHelp us track usage patterns (pages visited, time on site) via tools like Google Analytics. This allows us to optimize system performance.
Functionality CookiesRemember your settings, agent configurations, and preferred language (e.g., English or Hindi) to deliver a smoother experience.
Third-Party CookiesThese may be set by tools integrated into our system such as payment gateways, support widgets, or call routing providers (e.g., Twilio, Exotel).

4. Managing Cookies

  • You can accept or reject cookies via the cookie banner on your first visit.
  • You may also manage or delete cookies in your browser settings at any time.
  • Disabling essential cookies may impact your experience or prevent login/session functionalities.

Most browsers allow you to:

  • View cookies stored on your device
  • Delete existing cookies
  • Block future cookies from being stored
  • Set up cookie usage notifications

For more help, refer to your browser’s official guide:

  • Chrome: Settings → Privacy & Security → Cookies
  • Firefox: Preferences → Privacy & Security → Cookies and Site Data
  • Safari: Settings → Privacy → Manage Website Data

5. Third-Party Services

Some cookies may be set by third-party services we integrate with, such as:

  • Google Analytics
  • Twilio Voice or Exotel
  • Slack, Jira, or other connected tools

We do not control these cookies. Their policies apply independently.

6. Data Collected via Cookies

Cookies may collect anonymized data such as:

  • Device type
  • Browser type
  • Time zone
  • IP address (masked)
  • Pages visited
  • Call usage logs and timestamps (non-personal identifiers)

This data is used strictly for internal performance enhancement and is not shared or sold.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time as our platform evolves or as required by law. Significant changes will be communicated through email or a notification on the platform.

8. Contact Us

If you have any questions about how we use cookies, or if you wish to make a data request, please contact us at:

📧hello@trylli.ai